Secured data like Cpanel password can be safely mentioned within the ticket by using a custom field named “Secured data”. So that, you will not enter any data in the ticket text. 

While the ticket is being submitted, there is a box named “Message Text” in which the reply is written, there is another box below this one with name “Secured Data”, the data can be entered in this field as shown in the below picture: 

* Note: The concerned department that will receive this data has to be selected through the check box up there “Department”.

 

* The service related to the ticket can be as well selected through the check box “Related Services”.  

Was this answer helpful? 3 Users Found This Useful (3 Votes)

Most Popular Articles

General Introduction to Tickets and for What they are used

Tickets system is the one widely used by large companies to serve their customers. Its aim is to...
Customer service department

Customer service department is the company image, so this department allows you, as a customer or...
Customer Affairs Department

Customer affairs department is responsible for all staff related to the customer’s memberships...
Sales Department

Sales department serves the new and current customers regarding inquiries about Dimofinf...
Billing Department

Billing department is responsible for all financial transactions in Dimofinf. If the customer has...